Refund policy

We want you to be happy with what you bought. If you are not, here is exactly how we will put it right.

Return window

You have 30 days from the date your order is delivered to request a return.

What can be returned

To be eligible, the item must be unused, in the condition you received it, and in its original packaging with any accessories included. We cannot accept returns on items that have been used, damaged after delivery, or returned without prior authorization.

For hygiene reasons, we cannot accept returns on personal-care items that have been opened or worn against the skin unless the item is faulty.

How to start a return

Email galeworkshlp@gmail.com with your order number and the reason for the return. We will reply within 1–2 business days with a return authorization and the correct return address.

Please do not send an item back before contacting us. Returns sent without authorization cannot be processed or refunded.

Who pays return shipping

If the item arrived damaged, faulty, or is not what you ordered, we cover the cost of putting it right. In many cases we will simply send a replacement or refund you without asking you to ship the item back — we will tell you which when you contact us.

If you changed your mind or ordered the wrong item, return shipping is your responsibility. Original shipping costs are not refunded.

Damaged or faulty items

Contact us within 7 days of delivery with your order number and photographs of the item and its packaging. We will send a replacement or issue a full refund, whichever you prefer. You will not be asked to pay return shipping for a faulty item.

Refunds

Once your return is approved — or once we have confirmed a faulty item — your refund is issued to the original payment method within 5 business days. Depending on your bank or card issuer it can take a further 5–10 business days to appear on your statement.

We will email you when the refund has been issued.

Cancelling an order

If you need to cancel, email us as soon as possible. Orders can be cancelled for a full refund at any point before they ship, which is usually within 1–2 business days of ordering. Once an order has shipped it cannot be cancelled, but you can return it under the 30-day policy above.

Order never arrived

If your order has not arrived within 30 business days of shipping, contact us and we will replace it or refund you in full. See our Shipping Policy for delivery estimates.

Contact

GaleWorks

galeworkshlp@gmail.com

We respond to all emails within 1–2 business days.