Shipping policy

Thank you for shopping with GaleWorks. This policy explains how and when your order will reach you.

Where we ship

We currently ship to addresses within the United States.

Shipping cost

Shipping is free on all orders. There are no handling fees and no minimum order value.

Order processing

Orders are processed within 1–2 business days of being placed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email as soon as your order is placed, and a second email with tracking information once it ships.

Delivery time

Most orders arrive within 7–14 business days after processing. Total time from order to delivery is typically 8–16 business days.

Some of our products are shipped directly from our overseas fulfillment partners. This allows us to keep prices low, and it means delivery takes longer than domestic next-day services. We would rather tell you this up front than surprise you after you have ordered. Estimated delivery time is shown on each product page.

Tracking

Every order ships with tracking. You will receive a tracking number by email once your parcel leaves the warehouse. Please allow 3–5 business days for tracking information to begin updating — this is normal and does not mean your parcel is lost.

If your order contains more than one item, items may arrive separately and in different parcels. You will receive tracking for each.

Delays

Delivery estimates are estimates, not guarantees. Customs inspection, carrier backlogs, severe weather and peak seasons such as November and December can add time. We cannot control these, but we will help you track and resolve any parcel that appears to be stuck.

If your order has not arrived within 30 business days of shipping, contact us at galeworkshlp@gmail.com and we will either replace it or refund you in full.

Customs and import duties

Orders shipped within the United States are not normally subject to additional import charges. In the rare event that a duty or tax is assessed, it is the responsibility of the recipient.

Incorrect addresses

Please check your shipping address carefully at checkout. If you notice a mistake, email us at galeworkshlp@gmail.com immediately — we can usually correct it if the order has not yet shipped. We are not able to redirect a parcel once it has left the warehouse, and orders returned to us due to an incorrect address will be refunded minus any return costs incurred.

Lost or damaged parcels

If your parcel is confirmed lost in transit, or arrives damaged, contact us within 7 days of the delivery date (or expected delivery date) with your order number and photos where applicable. We will send a replacement or issue a full refund.

Contact

GaleWorks

galeworkshlp@gmail.com

We respond to all emails within 1–2 business days.